Descripción de la oferta: General Description This is a high-visibility opportunity for a strong Puerto Rico-based banking, compliance, risk, or legal-regulatory professional to play a central role in strengthening first-line governance, regulatory responsiveness, and customer-related risk management across the business. The role combines regulatory interpretation, issue management, complaint and claims oversight, remediation support, and cross-functional leadership in a highly regulated financial-services environment. We are looking for a candidate with excellent judgment, strong written and verbal communication skills, and a practical understanding of Puerto Rico and U.S. banking, consumer, and regulatory requirements. The ideal candidate will be comfortable working with senior stakeholders, regulatory requirements, customer-impact issues, and sensitive matters that require careful analysis, sound escalation, and disciplined execution. This professional will help strengthen first-line capabilities by identifying risk themes, interpreting regulatory expectations, enhancing controls, and supporting effective remediation plans that are both practical and sustainable. The position also provides meaningful exposure to internal audit, regulatory examinations, governance reporting, and partnership with Compliance, Operational Risk, Audit, and business leadership.

Responsabilidades: Education Bachelor’s degree in business administration, finance or related field. Experience 7+ years of experience in operational risk, business controls, compliance, or internal audit—preferably within the banking or financial services issue management processes, including remediation planning and root cause analysis. 7+ years of experience with credit cards, deposit, reserve line of credit, personal loans and/or commercial products. Strong understanding of internal control frameworks and regulatory expectations (e.g. FDIC, CFPB, OCIF).